EquineNow Online Support - Problems Using Website

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Category: Problems Using Website

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Articles in this category:

I can't access my account

There's a Forgot Username or Password link under the boxes on the login page here: http://www.equinenow.com/account.htm If you click the Forgot Username or Password link you'll be emailed your u...

Pending review

Some types of ads might show as "Pending Review" after creating or editing them. We need to manually review these ads but typically they are approved within 24 hrs. If yours is a paid type of ad (pr...

There is an error message when I try to link/associate my Youtube video

This is caused by Youtube/Google changing their login system. When you log into your Youtube account, they give you a "token" which our system saves. They started issuing new tokens a coup...

I can't see my ads in my Account Management area

This is possibly the result of two user accounts. Please send in a support ticket showing us the Ad ID# of your ad that you can not access...we can identify the account from the Ad ID. The other caus...

My ad is not showing up in the City, State or Postal Code search.

Make sure your Contact Information in your Account Management area is filled in, especially the City, State and Postal Code fields. Those field are the information that is used to locate your horse in...

My ad is not showing up anywhere

If its a paid ad, make sure its not still showing a payment due in your Account Management area. For any ad type, make sure the "Ad Visibility" on the Edit Ad screen is set to "Visible".

My horse pedigree is not showing up on the ad.

Could be for a couple of reasons. You'll need to have at least a Premium Photo Ad for the pedigree feature to be included. Also, your horse needs to be either in the AllbreedPedigree.com or PedigreeQu...

Photo doesn't upload completely.

If your photo seems to be taking a really long time to upload (typical photos upload in a couple of minutes maximum) it could be that your browser hasn't received the notification from our server that...

My featured ad is not showing up on the Home Page slider.

The home page slider randomly selects featured ads from our database. The slider is "cached", so the ads might not rotate for an hour or so. Also, there are many featured ads, so it might take some ...

I can't upload photos with my iPad or iPhone

The iPhone and iPad (and Android) do not have searchable file systems so the Browse button is greyed out (can't select a photo from your hard drive). You can still upload from one of these devices, h...

I am trying to verify my phone number and never get a pin.

If you are non-US, there are sometimes issues sending a pin. US based phone numbers should work, but if you are on your land line phone and selected "text" method, you most likely will not get the pin...

Contacting seller not working

If you are trying to contact a seller and the messaging system responds to contact support, you are being blocked by our internal spam blocker. Try removing any URL's from your message, and also lower...